The agent status icons appear on the left corner of the top bar with the corresponding agent status. You will also see an agent's name or extension number with the corresponding system status. Further, you may see temporary messages including system error, network failure, or scheduled backup, as appropriate. The following table describes the agent status icons that appear on the top bar:
| Icon | Name | Description |
|---|---|---|
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Ready | This icon appears when you choose the agent status to Ready from the Change Agent State drop-down arrow. The Ready message indicates that you are ready to receive calls coming from Communication Manager. In addition, Communication Manager delivers ACD calls only if you have no currently active telephone calls or ACD Work Items in the Work List window. For the procedure to change your agent work status, see Changing your agent work status. |
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Auxiliary | This icon appears when you choose the agent status to AUX from the Change Agent State drop-down arrow. The AUX message indicates that you are not ready for ACD calls. However, you can still make and receive calls on your station but not extension and make calls to a contact outside the contact center. For the procedure to change your agent work status, see Changing your agent work status. |
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Pending Auxiliary | This icon appears when you attempt to change the agent status to AUX from the Change Agent State drown-down arrow while on an active call. The system creates a pending Auxiliary and changes the agent states to AUX only after you hang up the active call. |
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Log Out | This icon appears when you choose the agent status to Logout from the Change Agent State drop-down arrow. The Sign Out message indicates that you have logged out from the ACD service. For the procedure to change your agent work status, see Changing your agent work status. |
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Pending ACD Logout | This icon appears when you choose the agent status to Logout from the Change Agent State drop-down arrow while on an active call. The system logs you out from the ACD service only after you hang up the call. |
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Pending Logout | This icon appears when you choose to disconnect station from the System Options menu while on an active call. |